Return and Refund Policy

At ConnectWave, customer satisfaction is a top priority. Since our website provides informational services rather than physical products, our refund policy is tailored to digital and consultation-based services.

1. Eligibility for Refund

You may be eligible for a refund under the following conditions:

• You purchased a paid consultation or digital service directly through our platform.
• You submit a refund request within 7 days of the purchase date.
• You can provide a valid reason for dissatisfaction, such as:
  • Service not delivered
  • Incorrect or incomplete content
  • Technical issues not resolved

2. Non-Refundable Items

• Free resources and downloadable content
• Informational content accessed through the website
• Consultations already completed

3. Refund Request Process

1. Send an email to [email protected] with your order details and reason for the refund.
2. Our team will review your request within 2 business days.
3. If approved, a refund will be processed to your original method of payment within 5–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• Double-check your bank account.
• Contact your payment provider—it may take some time before your refund is officially posted.
• If you’ve done all this and still haven’t received your refund, please contact us at [email protected].

5. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

6. Contact Us

For any questions related to our Return and Refund Policy, please contact us at [email protected].

Last updated: June 10, 2025